A service that collects data from AWS's Amazon Connect to provide statistical summary dashboards and enables detailed data viewing.
Dashboard
Provides statistical analysis screens by collecting Amazon Connect data. Supports a dashboard that summarizes all data and detailed views of call status (incoming calls, call details), agents (performance, absence reasons), etc.
[Amazon Connect Statistics Summary Dashboard]
[Amazon Connect Detailed Monitoring]
Advantages
01
Amazon Connect Statistics Summary Dashboard
Provides summary dashboard by aggregating Amazon Connect statistical log data
Enables intuitive understanding of overall Connect status through the dashboard
02
Detailed Monitoring, Call Status, and Agent Status
Provides call status by main number, call status by menu, and agent status monitoring through detailed monitoring
Enables detailed viewing of incoming call status, call details, and agent performance/absence reasons
