Zendesk is a cloud-based SaaS solution that supports integrated consultation systems allowing communication with clients in a single screen by integrating all client response channels including telephone, email, and chat.
Advantages
A leader in the CRM solution field that provides personalized conversation experiences to clients across multiple channels and enables management of tickets on a single screen.
Maximizes consultation efficiency with client self-service functions, features routing that assigns tickets to the optimal consultant, and includes BI functionality that allows viewing accumulated data as customized statistics.
Recently focusing on adding AI functions for CX through a partnership with OpenAI, the creator of ChatGPT.
