sendbird

Sendbird is a communication API platform company that has processed over 7 billion conversations per month for more than a decade. Now evolving into an AI customer experience company, Sendbird has launched its flagship product, delight.ai — the industry's first branded AI concierge built on long-term memory. Designed to be deployed by enterprises across every customer touchpoint — including in-app chat, voice, SMS, email, and social — delight.ai remembers, contextualizes, and acts proactively on behalf of a brand. By combining Sendbird's award-winning communication APIs with omnichannel AI, it empowers businesses to operate AI agents at scale that resolve inquiries and deepen customer relationships.

Hyper-Personalization Through Persistent Memoryt

Delight.ai absorbs signals from every conversation and action to form an evolving understanding of each customer — going far beyond static CRM data to enable hyper-personalization that adapts over time. The Agent Memory Platform (AMP) serves as the core intelligence layer, connecting what the AI agent remembers with what the business aims to achieve, embedding priorities such as conversion rate, retention, and customer lifetime value directly into the AI's reasoning.