Notifications
Back

Contact Center

Innovative Cloud Contact Center Solution, Genesys Cloud

GS Neotek's Genesys Cloud service provides clients with the best contact center solution through cutting-edge cloud technology. 

GS Neotek helps clients achieve business success through various competitive advantages including fast and easy deployment, maintaining the latest solutions, future-oriented services, flexible system integration, easy scalability according to business growth, and cost savings based on usage.

Key Services 

01

Provides gateway for Edge server
 and telecom carrier integration

02

Offers firewall, IPS, and security monitoring services compliant with ISMS-P standards

03

Provides OPEX model and services

04

Offers AWS-based Auto Scale services

05

Provides 247365 monitoring services

06

Offers technical support for smooth linkage with various internal/external systems

Advantages

Enhanced system stability

  • Minimizes mutual influence through independent services
  • Guarantees 99.99% service level with non-stop service
  • Provides virtually unlimited scalability with high expandability 

All-in-One solution providing all functions

  • Enables one-time introduction of exchange/CTI/IVR/recording/digital channel infrastructure
  • Includes IPT and UC functions along with contact center, enabling work collaboration between consultants and back office
  • Includes voice, email, chat, callback, co-browsing, IVR, outbound, real-time/history reporting, and workforce management (WFM) functions

Supports omnichannel solution functions

  • Supports integrated routing and unified statistics for all channels on a single platform
  • Enables seamless client support between channels through infrastructure design that can monitor the entire client journey

Flexible contact center platform options

  • Enables contact center operating cost reduction through pay-as-you-go model
  • Allows execution of work-from-home environment setup with just internet
  • Guarantees business continuity through multi-channel site configuration 

Improved user convenience

  • Provides optimized UX/UI for consultants, supervisors, and administrators 

Offers continuously updated functions

  • Enables cost savings for new implementation, expansion, and upgrades through continuous addition of functions and services

Expected Benefits

Maintains appropriate balance between functionality and ease of use

Shortens development lead time through UI that users can easily modify and apply while fulfilling clients' business requirements

Enables flexible development for client-requested functions

Provides customized SaaS solutions tailored to client business situations including security 

Improves productivity and operational efficiency

Allows administrators to directly modify scenarios and apply additional services, and enables optimal consultant connection for client interactions

Reduces costs

Enables cost savings for new service implementation, expansion, integration, maintenance, and operations

Innovates corporate image

Enhances image as a leader in CX technological innovation by enabling rapid application according to new business model expansion

 Addr. 576, Gyeongin-ro, Guro-gu, Seoul, Republic of Korea   |   Tel.  +82 2-2630-5300 

COPYRIGHT 2024 GS NEOTEK ALL RIGHTS RESERVED

Top

Contact Us