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Contact Center

Amazon Connect Optimized for Future-Oriented Contact Centers

Amazon Connect can devise and execute service strategies through linkage with other services within the AWS portfolio. 

It enables active response to the rapidly changing contact center market through integration with various AI/ML-based services.

Key Services 

01

Provides serverless-based services for system integration

02

Offers ML-based voice and translation services

03

Supports ML-based chatbot and voice bot implementation

04

Assists intelligent contact center implementation

05

Provides ML-based recommendation and prediction services

06

Offers ML-based real-time STT and natural language processing services

07

Provides client marketing services based on SMS and email integration

Advantages

Efficient system integration and operation

  • Integrates seamlessly with existing systems using serverless architecture
  • Guarantees reduced infrastructure management costs and efficient operation

Customized voice response for global clients

  • Provides TTS (Text-to-Speech) services supporting 59 voices and 29 languages
  • Offers real-time translation services in various languages

Real-time client response and analysis

  • Enables easy implementation of chatbots and voice bots using machine learning technology
  •  Provides emotion analysis, topic and issue analysis functions through ML-based real-time speech recognition (STT) and natural language processing

Intelligent contact center operation

  • Enables intelligent contact center operation using ML models

Customized recommendations and predictions

  • Recommends customized products and services by analyzing clients' past behavioral data
  • Predicts future client demand through data pattern analysis 

Supports effective client marketing strategy development

  • Executes customized marketing campaigns through SMS and email

Expected Benefits

Cost reduction and operational efficiency

Reduces infrastructure management costs through serverless architecture and increases operational efficiency through integrated systems

Improved global client satisfaction

Provides customized voice responses to global clients through real-time translation services and support for various languages, eliminating language barriers and enabling smooth communication

Real-time response and understanding of client needs

Enables quick responses to various inquiries through chatbots and voice bots, and provides customized responses by quickly identifying client needs through real-time speech recognition, emotion analysis, and topic and issue analysis

Intelligent contact center operation

Optimizes contact center operation strategies through ML models for client behavior analysis and efficient response strategy development

Provides client-customized services

Increases client satisfaction with customized product and service recommendations based on past behavioral data, and improves efficiency in resource allocation and planning through future client demand prediction

Increased client engagement and marketing effectiveness

Enables increased client engagement through customized marketing campaigns, with expected improvement in marketing campaign performance through effective marketing strategies

 Addr. 576, Gyeongin-ro, Guro-gu, Seoul, Republic of Korea   |   Tel.  +82 2-2630-5300 

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