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Cloud

Through technical expertise, industry understanding, proven portfolio, and know-how,
 GS Neotek creates Total Cloud Expert Service aimed at clients' business growth.

GS Neotek provides comprehensive cloud solutions including cloud infrastructure, security, data analysis, and AI. GS Neotek presents optimal cloud strategies to accelerate digital transformation and maximize business efficiency. GS Neotek ensures successful cloud adoption and operation through professional consulting and technical support. Experience innovative digital transformation with GS Neotek.

Consulting Services

Customized Support Organization for clients

GS Neotek provides support in various aspects by organizing dedicated support teams for clients.

01

Conducts all communications centered around dedicated Solution Architects (SA).
 Manages billing reviews and client technical issues through monthly regular meetings.

02

Reduces work complexity through simplified communication as client representatives communicate directly with dedicated SAs.

03

Provides AWS infrastructure issue management, architecture optimization, and consulting support tailored to client needs and projects through dedicated SAs. 

04

Performs 24/7/365 service monitoring and client response through the technical support (operations) team.

Client Support Organizational Structure

Provides support with a 3-Tier client response system by organizing specialized personnel tailored to the project

Ticket System

Provides simple client-focused technical support service through GS Neotek Ticket System for Service Request support

Support Technology through GS Neotek


Support Technology through GS Neotek

Identifies causes or symptoms and handles processing on behalf of clients

Delivers client-centered service (simplified support process)

Processes requests quickly with a sense of concurrency

Supports everything in Korean

Communication System

Establishes a communication system that enables stable project management and maintenance support through smooth communication

Seamless Communication

Maintains stable project progress and maintenance through smooth communication with step-by-step reporting during project periods and maintenance support, including weekly/monthly reports and ad-hoc reports

Managed Services

Basic Services Provided

01

Provides 24/7 weekday/night monitoring

02

Performs operation tasks and monitoring through dedicated professional engineers

03

Supports CSP Support Case Escalation

04

Provides billing portal

05

Manages regular tasks, ad-hoc tasks, events, and incident management

GS Neotek Managed Service Advantages

01

Supports Well Architected Review Program to maintain client's cloud infrastructure in optimal condition

02

Assists with RI (Reserved Instances) and SP (Savings Plan) purchases

03

Provides various monitoring services using Datadog

04

Supports major events based on CSP IEM (Infra Event Management)

05

Introduces and supports implementation of 3rd Party solutions necessary for operations

Operational Process

STEP 01

Service 

Introduction

  • Introduces Managed Service
  • Provides work scope specification




STEP 02

Key Requirements

Discussion

  • Defines key requirements
  • Analyzes client business
  • Provides SOP guidelines
  • Adjusts work scope


STEP 03

Finalizes 

Operation Plan

  • Determines monitoring scope
  • Defines communication
  • Defines SOP
  • Establishes emergency contact system

STEP 04

Establishes and Operates Monitoring System

  • Builds operational environment
  • Begins operational tasks
  • Regularly enhances operations



Incident Response Process

STEP 01

Recognizes 

incident situation

STEP 02

Shares situation with relevant staff

STEP 03

Assesses situation and takes emergency measures

STEP 04

Reports incident response to client

STEP 05

Stabilizes and monitors after recovery

STEP 06

Delivers initial 

incident report

STEP 07

Provides secondary 

RCA Report

STEP 08

Closes/reports 

incident

MANAGED SERVICE REPORT

GS Neotek regularly provides clients with comprehensive service status through monthly reports. 

The reports include the following key items: 

01

Service Overview and Key Activities

  • Summary of key services and activities from the previous month
  • Important updates and changes

02

Resource Usage Report

  • Monthly resource usage (Compute, Storage, Network, etc.) Service usage and cost analysis Comparison of actual usage against budget

03

Performance and Availability Report

  • Performance metrics of key services (CPU usage, memory usage, etc.)
  • Service availability and downtime analysis
  • Recommendations for performance improvement

04

Security and Compliance

  • Summary of security events and incidents
  • Security audit and compliance status
  • Suggestions for security enhancement and compliance improvement

05

Backup and Recovery Status

  • Data backup status and recovery test results
  • Backup success rate and data integrity verification

06

User Activity Report

  • User login and activity records
  • Account and permission changes
  • Detection and response to abnormal activities

07

Support Request and Resolution Details

  • Summary of client support requests
  • Problem resolution details and response times
  • Recurring issues and improvement plans


08

Future Plans and Action Items

  • Planned activities and updates for the next month
  • Client-specific action items and recommended activities

Education Services

Skills Guild (변화 관리 프로그램)

Conducts training through GS Neotek's unique education program, Skills Guild (Change Management Program).
This program enables clients to indirectly experience operational or technical know-how and industry trends that will help them use the cloud directly.

01

Basic Theory
[Cloud Tasting: 4H]

Content Acquires basic knowledge about cloud services

Target Practitioners new to cloud

02

Practical Course
[WEB 3-tier Configuration and Utilization: 6H]

Content AWS Hands-On 세미나 Regularly held AWS Hands-On seminars

Target AWS practitioners

03

Cloud-based Deployment  
[Understanding Deployment: 4~6H]

Content Understanding deployment using cloud

Target Practitioners

04

Automation Service
[Serverless Service Theory and Practice: 4H]

Content Theory and practice using Serverless services

Target Practitioners

Technical Support

GS Neotek has particular strengths in DevOps, Data, and Media areas among cloud services, possessing various references and implementation experiences, 

and shares and supports these cloud implementation know-how.

DevOps

01

Maintains personnel with experience in building and operating customized optimal Kubernetes and validated CI/CD Tools-based Pipelines for clients 

02

Has diverse experience applying CNCF (Cloud Native Computing Foundation) open source

03

Possesses effective Git Branch strategy establishment and GitOps, monitoring technology

04

Has experience managing infrastructure through IaC (Infrastructure as Code)

05

Maintains dedicated DevOps department and personnel specialized in CI/CD, Kubernetes training

Data

01

Maintains personnel with experience in building and operating customized optimal Kubernetes and validated CI/CD Tools-based Pipelines for clients 

02

Has diverse experience applying CNCF (Cloud Native Computing Foundation) open source 

03

Possesses effective Git Branch strategy establishment and GitOps, monitoring technology

04

Maintains dedicated DevOps department and personnel specialized in CI/CD, Kubernetes training

Media

01

Maintains personnel with experience in building and operating cloud media services (streaming, VOD) for major domestic broadcasters and OTT services 

02

Supports multi-CDN technology in conjunction with Korea's #1 proprietary CDN service 

03

Supports large-scale live streaming construction/operation (World Cup with 2.5 million concurrent connections, BTS concert broadcast, Lim Young-woong concert broadcast, etc.) 

04

Supports various encoder technologies (Wowza, Elemental, DRC Encoders, etc.)

 Addr. 576, Gyeongin-ro, Guro-gu, Seoul, Republic of Korea   |   Tel.  +82 2-2630-5300 

COPYRIGHT 2024 GS NEOTEK ALL RIGHTS RESERVED

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